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Every organization wants better performance.

But how do you know how well your organization is actually performing?

And more importantly:

• What happened?
• Why did it happen?
• What value was delivered?
• What should change?

One Methodology. Any Organization.

CSQ3® can be applied to virtually any organization—regardless of size, industry, structure, or mission.

• From a 10-person business to a 36,000-person organization. 
• From a department to an entire enterprise. 
• From a corporation to a nonprofit or government organization.

CSQ3® provides a different way to think about organizational performance.

The book Achieving Organizational Excellence Is Easy introduces the CSQ3® organizational performance system and its 10,000-point model.

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[EXPLORE THE 10,000-POINT SYSTEM]

Organizations measure almost everything.

Revenue.

Costs.

Projects.

Customers.

Quality.

Productivity.

People.

But measurement alone doesn't necessarily improve performance.

The important questions are:

What happened?

Why did it happen?

What value was delivered?

What should we change?

CSQ3® treats measurement as a tool for understanding and improvement—not simply reporting.

CSQ3® Metrics is an organizational performance scoring system.

The maximum organizational score is:

10,000 POINTS

The score is divided into two fundamental dimensions.

6,000 POINTS

DELIVERY OF ORGANIZATIONAL VALUE

Is the organization delivering the value it exists to deliver?

4,000 POINTS

DEVELOPMENT OF A SELF-CORRECTING ORGANIZATION

Is the organization capable of recognizing problems, understanding why they occur, learning from them, adapting, and improving?

Together:

10,000 POINTS

And:

9,000+ POINTS

ORGANIZATIONAL EXCELLENCE

[UNDERSTAND THE 10,000-POINT SYSTEM]   

People can work hard.

Projects can be completed.

Meetings can happen.

Reports can be produced.

Decisions can be made.

And the organization can still fail to deliver the value it needs.

Why?

Because:

Activity isn't necessarily performance.

Performance isn't necessarily value.

Work completed isn't necessarily value delivered.

A decision made isn't necessarily a quality decision.

CSQ3® provides a framework for understanding the difference.

Organizations perform through the interaction of:

PEOPLE

Who is involved?

↓

DECISIONS

What needs to be decided?

↓

WORK

What needs to be done?

↓

PERFORMANCE

What actually happened?

↓

VALUE

What did the organization receive?

↓

IMPROVEMENT

What should change?

People → Decisions → Work → Performance → Value

CSQ3® connects these elements into one organizational performance system.

[EXPLORE THE CSQ3® MODEL] 

The book that introduces the CSQ3® methodology.

Organizations don't necessarily need people to work harder.

They need people working on the right things, making better decisions, and creating greater value.

The book introduces a practical way to think about organizational performance and explains the principles behind the CSQ3® system.

In the book, you'll explore:

• Organizational Performance
• Decision Quality
• Work Efforts
• Actual Delivered Value
• CSQ3® Metrics
• Self-Correcting Organizations
• Organizational Excellence

The book explains the thinking behind the 10,000-point system.

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CSQ3® was developed through real-world organizational performance work.

The methodology began within one department of a major international organization and performance improvement ultimately expanded across an organization of approximately:

36,000 EMPLOYEES

The significance isn't that CSQ3® is only for large organizations.

It demonstrates that the principles can scale.

From a team.

To a department.

To an organization.

[READ THE CSQ3® STORY]

Business Owners

How do you make sure everyone is focused on work that matters?

Executives

How do you know whether your organization is actually creating value?

Managers

How do you connect objectives, decisions, work, and results?

Team Leaders

How do you improve performance without creating unnecessary bureaucracy?

Consultants

How do you help organizations improve performance systematically?

Government & Nonprofit Leaders

How do you connect resources, work, performance, mission, and value?

You may not know the answer yet.

That's the point.

Discover the thinking behind CSQ3® and explore a different way to understand organizational performance.

Achieving Organizational Excellence Is Easy

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Whether you lead a 36,000-person organization or a 10-person business, an important challenge remains the same:

Achieving Organizational Excellence Is Easy introduces the CSQ3® methodology and explains how its principles can be applied to organizations of virtually any size, industry, or structure.

[BUY THE BOOK]