About CSQ3®

CSQ3® grew from the challenge of understanding and improving organizational performance.

Organizations invest considerable effort in managing people, making decisions, completing work, and measuring results. Yet these activities do not automatically ensure that an organization delivers the value it is expected to provide.

The CSQ3® methodology addresses this challenge by bringing organizational performance, delivered value, measurement, and improvement into a coordinated framework.

The CSQ3® methodology developed through organizational performance work and expanded beyond its original departmental setting to an organization of approximately 36,000 employees.

This experience helped shape the broader perspective behind CSQ3®: organizational performance needs to be understood as an interconnected system, not simply as a collection of separate activities or departmental measures.

The methodology is intended to help organizations examine how their work contributes to their purpose and how performance information can support improvement.

I wanted to present a practical way to think about organizational performance—one that connects the work people do with the results and value an organization needs to deliver.

Achieving Organizational Excellence Is Easy introduces the CSQ3® methodology and its 10,000-point performance model.

The book explores the thinking behind the methodology and its approach to organizational performance, delivered value, and continuous improvement.

My objective is to make these concepts accessible to people responsible for results, whether they lead a team, a department, or an entire organization.

The challenges of delivering value, making effective decisions, measuring results, and improving performance are not limited to one industry or organizational structure.

CSQ3® is intended to be applicable across different types of organizations, including businesses, government agencies, nonprofit organizations, departments, and teams.

The specific challenges may differ, but the fundamental questions remain relevant wherever people work together to accomplish a purpose.

How effectively are we performing? What value are we delivering? What needs to improve?

These are the questions that make organizational performance worth examining systematically.

CSQ3® provides a framework for thinking about organizational performance and improvement.

Achieving Organizational Excellence Is Easy introduces the methodology and the thinking behind its 10,000-point model.

Explore the model and discover the book.