Achieving Organizational Excellence Is Easy
The CSQ3® Approach to Organizational Performance
How well is your organization really performing?
Most organizations measure performance.
Far fewer have a systematic way to understand:
What happened.
Why it happened.
What value was delivered.
What should change.
Achieving Organizational Excellence Is Easy introduces CSQ3®, an organizational performance system designed to connect these questions.
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What Is CSQ3®?
CSQ3® is an organizational performance system built around a simple premise:
Organizations perform through systems—not isolated activities.
People make decisions.
Decisions determine work.
Work produces results.
Results create—or fail to create—value.
Measurement tells us what happened.
Learning and correction determine what happens next.
CSQ3® connects these elements into a practical framework for organizational performance and improvement.
What Will You Discover?
How to Think Differently About Performance
Performance isn't simply how much work gets completed.
It's what the work accomplishes and the value it delivers.
Why Decision Quality Matters
Organizations make decisions every day.
The quality of those decisions influences the quality of organizational results.
How to Focus Work Efforts
Not all work has equal value.
Organizations need to understand which work matters, why it matters, and what it is expected to accomplish.
How to Understand Actual Delivered Value
Completing an assignment doesn't necessarily mean value was created.
The organization needs to understand what it actually received.
How to Measure Organizational Performance
CSQ3® Metrics introduces a 10,000-point organizational performance scoring system.
How to Become Self-Correcting
High-performing organizations don't simply identify problems.
They learn from them.
They adapt.
They correct.
They improve.
The 10,000-Point Concept
The CSQ3® model defines:
6,000 POINTS
Delivery of Organizational Value
4,000 POINTS
Development of a Self-Correcting Organization
9,000+ POINTS
Organizational Excellence
10,000 POINTS
Maximum Organizational Score
The book explains the thinking behind this model and the broader CSQ3® approach.
Who Should Read This Book?
This book is for people who are responsible for organizational results.
Business owners.
Executives.
Managers.
Team leaders.
Consultants.
Government leaders.
Nonprofit leaders.
Anyone interested in organizational performance and improvement.
You don't need to work for a large organization.
CSQ3® is designed around fundamental organizational questions that exist in organizations of different sizes, structures, industries, and missions.
Why Was CSQ3® Developed?
CSQ3® emerged from real-world organizational performance work.
The methodology began as an effort to improve performance within a department and ultimately expanded across an organization of approximately 36,000 employees.
The experience provided the foundation for the methodology presented in the book.
Experience became methodology.
Methodology became the book.
Achieving Organizational Excellence Is Easy
The CSQ3® Approach to Organizational Performance
Start With One Question
How well is your organization really performing?
The answer may be more complicated than a dashboard suggests.
CSQ3® offers another way to look at the question.
Read the book. Explore the methodology.