CSQ3® Metrics is an organizational performance scoring system.
The maximum organizational score is:
10,000 POINTS
The score is designed around two fundamental dimensions of organizational performance.
The first 6,000 points are dedicated to the delivery of organizational value.
The fundamental question is:
What value did the organization deliver?
This moves measurement beyond simply counting activities.
An organization can complete thousands of tasks and still fail to create the value it needs.
CSQ3® focuses attention on the relationship between:
Work → Results → Value
The remaining 4,000 points are dedicated to the development of a self-correcting organization.
A self-correcting organization can:
Recognize problems.
Understand causes.
Learn from experience.
Adapt.
Correct.
Improve.
The organization doesn't simply react to problems.
It develops the ability to become better at recognizing and correcting them
┌──────────────────────────────┐
│ │
│ 6,000 POINTS │
│ │
│ ORGANIZATIONAL VALUE │
│ │
├──────────────────────────────┤
│ │
│ 4,000 POINTS │
│ │
│ SELF-CORRECTION │
│ │
└──────────────────────────────┘
= 10,000 POINTS
10,000
Maximum Organizational Score
Under the CSQ3® model:
9,000+ POINTS
represents:
ORGANIZATIONAL EXCELLENCE
Organizational Excellence is therefore more than an inspirational phrase.
It becomes a measurable performance objective.
Organizations often have dozens—or hundreds—of individual metrics.
The challenge isn't necessarily having more metrics.
The challenge is understanding what those measurements mean collectively.
CSQ3® provides a framework for thinking about organizational performance as a whole.
Value delivered
plus
Ability to self-correct
creates a broader picture of organizational performance.
A score is useful only if it helps an organization improve.
That's why CSQ3® Metrics is connected to the broader CSQ3® system.
The questions become:
What happened?
Why?
What value was delivered?
What should change?
Measurement becomes the beginning of improvement—not the end of reporting.
The complete thinking behind CSQ3® is presented in:
Achieving Organizational Excellence Is Easy