CSQ3® was developed from real-world experience with organizational performance and improvement.
The objective was straightforward:
How can an organization become better at performing?
Not simply how can it measure more.
Not simply how can it work harder.
Not simply how can it produce more reports.
But:
How can it deliver greater value and become better at correcting itself?
The CSQ3® methodology began with an effort to improve performance within one department of a major international organization.
The performance improvement work expanded beyond the original department and ultimately reached an organization of approximately:
36,000 EMPLOYEES
Additional worldwide consulting experience demonstrated that organizational performance could be approached systematically.
The principles could be applied to specific work.
They could be expanded across departments.
And they could scale across an organization.
The size of an organization changes its complexity.
It does not eliminate the fundamental questions of performance.
A small organization still needs to decide:
What matters?
What work should we do?
Who should do it?
What value will it create?
How will we know whether we succeeded?
A large organization faces the same questions—often across thousands of people, departments, and decisions.
Different scale. Same fundamental challenge.
The experience behind CSQ3® created a methodology.
The methodology created a way of thinking about organizational performance.
The book was written to make that thinking accessible.
Experience became methodology.
Methodology became the book.
Achieving Organizational Excellence Is Easy
The book introduces the CSQ3® approach and explores how organizations can think differently about:
[EXPLORE THE BOOK]
CSQ3® is built around a few fundamental ideas.
Measure What Matters
Measurement should help organizations understand and improve performance.
Focus on Value
Work is important because of the value it creates—not simply because it was completed.
Improve Decision Quality
Better organizational performance requires better decisions.
Make Work Meaningful
People should understand what work needs to accomplish and why it matters.
Learn and Correct
Organizations should become better at identifying and correcting performance problems.
CSQ3® ultimately asks organizations to pursue two things:
Deliver Greater Value
and
Become Better at Delivering It
That is the foundation of the 10,000-point model.
And it is the central idea behind:
Achieving Organizational Excellence
The website introduces the concepts.
The book takes you deeper into the methodology.
Achieving Organizational Excellence Is Easy