CSQ3® is an organizational performance system designed to connect the elements that influence organizational results.
At its simplest:
CHANGE → MANAGE → MEASURE → IMPROVE
Organizational performance begins with the environment in which people work.
CSQ3® Fundamentals provides the foundation for:
The objective is to create conditions in which better performance can occur.
Performance improves when people understand:
What needs to be accomplished.
Why it matters.
What work needs to be done.
Who is responsible.
What decisions must be made.
What resources are required.
What results are expected.
What value is delivered.
CSQ3® Optimum connects organizational objectives to the work required to achieve them.
Objectives → Decisions → Work → Results → Value
What gets measured influences what gets managed.
CSQ3® Metrics provides an organizational performance scoring system.
The objective is not simply to report performance.
It is to understand:
What happened?
Why did it happen?
What value was delivered?
What should we change?
Measurement becomes a tool for organizational improvement.
Change
Create the conditions for better performance.
↓
Manage
Connect objectives to decisions and work.
↓
Measure
Understand performance and value.
↓
Improve
Learn, adapt, correct, and improve.
↓
Repeat
Organizational improvement becomes an ongoing cycle.
ORGANIZATIONAL
OBJECTIVES
↓
PEOPLE
↓
DECISIONS
↓
WORK
↓
PERFORMANCE
↓
VALUE
↓
MEASUREMENT
↓
LEARNING
↓
CORRECTION
↓
IMPROVEMENT
↺
The objective isn't simply to measure the organization.
The objective is to make the organization better.
Want to Understand the Complete Methodology?
The website provides an introduction.
The book explains the thinking behind the system in greater depth.
Achieving Organizational Excellence Is Easy