CSQ3 Methodology – Fundamentals, Optimum, Metrics

  Fundamentals. Optimum. Metrics.

CSQ3 is an integrated organizational performance methodology designed to help organizations achieve Organizational Excellence.

It brings together three essential elements that work together to change, manage, measure, and improve organizational performance.

CHANGE

Establish the foundation for significantly improved organizational performance.

Fundamentals addresses the underlying elements that influence how an organization operates.

It establishes the conditions necessary for organizational change, improved performance, and better results.

The objective is to create an environment where:

• People understand their contributions.
• Employees are empowered.
• Organizational objectives are understood.
• Departments work together.
• Accountability is encouraged.
• Improvement becomes part of the organizational culture.

Fundamentals creates the foundation upon which Organizational Excellence is built.

  MANAGE

Implement a system that manages organizational performance.

An organization needs more than good intentions and capable employees.

It needs a management system that connects objectives, responsibilities, decisions, resources, and work.

Optimum provides the system for managing organizational performance.

It establishes the structure necessary to:

• Focus management on organizational objectives.
• Coordinate work and responsibilities.
• Support effective decision-making.
• Connect departments and activities.
• Manage performance.
• Sustain organizational improvement.

Optimum provides the management structure that turns organizational objectives into coordinated action.

  MEASURE

Measure organizational performance and identify opportunities for improvement.

Organizations need to understand how well they are performing.

Metrics provides a structured approach to evaluating organizational performance.

The CSQ3 10,000-point performance system provides a framework for measuring two fundamental dimensions:

• Delivery of organizational value.
• Development of a self-correcting organization.

Measurement provides the information necessary to understand performance, recognize opportunities, and make improvements.

  CHANGE → MANAGE → MEASURE → IMPROVE

Fundamentals creates the foundation for change.

Optimum manages organizational performance.

Metrics measures organizational performance.

The results provide information for additional improvements.

The cycle continues.

  A flat organization.

Empowered employees.

Focused management.

An integrated system for improving organizational performance.