How well is your organization really performing? Where are the opportunities to improve, and how can you focus your efforts on achieving better results?
Achieving Organizational Excellence Is Easy introduces the CSQ3® methodology—a structured approach to understanding organizational performance, improving decision quality, focusing work efforts, and measuring the value an organization delivers.
Use the contents of this book to launch an organizational performance improvement effort in your organization.
Whether you lead an entire organization, manage a department, or are responsible for a team or initiative, the CSQ3® methodology provides a framework for identifying improvement opportunities, establishing priorities, and taking action.
Achieving Organizational Excellence Is Easy provides a foundation for putting organizational improvement into practice.
Use the book's principles, methods, and tools to examine your organization's performance, identify opportunities for improvement, establish priorities, and take action.
Whether you begin with a team, a department, or your entire organization, the CSQ3® methodology offers a structured approach to turning insight into measurable improvement.
Read the book. Apply the methodology. Improve your organization.
Understand Organizational Performance
Recognize the factors that influence organizational effectiveness and results.
Improve Decision Quality
Understand how decisions affect work efforts, outcomes, and delivered value.
Focus Work on What Matters
Align organizational effort with objectives and desired results.
Measure Organizational Performance
Explore CSQ3 Metrics and the 10,000-point system for evaluating performance.
Identify Improvement Opportunities
Recognize gaps between current performance and organizational objectives.
Build a Self-Correcting Organization
Use measurement, feedback, and corrective action to support ongoing improvement.
Put Knowledge into Practice
Apply the CSQ3® methodology as a starting point for your own organizational performance improvement effort.
Understand the organizational factors, culture, and behaviors that influence performance and improvement.
Examine how decisions are made, work is directed, and organizational objectives are pursued.
Evaluate performance, assess results, and identify opportunities for improvement using the CSQ3® measurement approach.
These three elements work together to provide an integrated approach to organizational performance improvement.
The CSQ3® 10,000-point (maximum) system provides a framework for evaluating two important dimensions of organizational excellence.
Delivery of Organizational Value
6,000 points
Development of a Self-Correcting Organization
4,000 points
ORGANIZATIONAL EXCELLENCE BENCHMARK
9,000+ points
The system connects the delivery of organizational value with the ability to recognize problems, learn from results, and correct deficiencies. Together, these dimensions provide a basis for evaluating performance and identifying improvement priorities.
The CSQ3® methodology started from an organizational performance improvement work that began within a department of a major international organization and performance improvement expanded across an organization of approximately 36,000 employees.
That experience in addition to worldwide consulting helped shape the approach presented in Achieving Organizational Excellence Is Easy.
The methodology is intended to be applicable to organizations of different sizes and types, from individual departments and teams to entire enterprises.
One Methodology. Any Organization.
Organizational excellence begins with understanding how your organization works, recognizing opportunities for improvement, and taking action.
Achieving Organizational Excellence Is Easy introduces the CSQ3® methodology and provides a foundation for applying its principles to your own organization.
Read the book. Apply the methodology. Begin improving your organization.
Table of Contents
Utilize the book to Launch an Organizational Performance Effort in Your Organization!
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